Refund & Returns Policy

1. Anaghya is committed to offering a seamless and stress-free online shopping experience with its customer-friendly refund policy.
2. We provide 100% returns and refunds under the following conditions
   1. Products received in a damaged condition due to transit issues.
   2. Products that have exceeded their expiry date.
   3. Products that do not match your original order.
   4. Orders canceled by the customer before receiving the confirmation email.
3. To request a return for any of the above issues, please email [email protected] within 24 hours of delivery, attaching an image of the damaged or expired product.
4. Make sure to mention your order number in the email for quick assistance.
5. Once the returned product is received by Anaghya, it will be verified for the claimed issues. If the complaint is validated, a refund for the product’s value will be processed via account payee transfer.

Cancellation Policy

1. Anaghya reserves the right to refuse or cancel any order under the following circumstances:
   1. The product is unavailable.
   2. Inaccurate pricing is listed on the website.
   3. Any other unforeseen reason based on market conditions.
2. If an order is canceled after payment has been made, a full refund will be initiated.
3. Refunds will be processed to your bank account within 30 days.
4. Orders placed online can only be canceled before the shipment is dispatched.
5. Once the order has been shipped, cancellation is no longer possible. However, if the product is damaged or a wrong item is delivered, exceptions can be made.
6. In such cases, please email [email protected] or call us at +91 8484861526 for assistance.
7. Customers must adhere to Anaghya’s cancellation policy and cannot hold the company liable for any losses incurred due to the cancellation or return of orders.
8. If the products are shipped back by the customer, an additional delivery amount of ₹100 will be added to the refund upon verification of the returned item.